Ticket Tool–like functionality with YAGPDB

YAGPDB by default supports tickets which can be opened using /ticket open. But reaction roles don’t work that easily. So I wrote some code to add this feature.

You can also watch the video (uses text to speech).

Guide

In YAGPDB.xyz, select a server.
Go to “custom commands” under core.
Add a custom command that is triggered by reactions (added and removed)
Paste the below code. Change from the lines 3 till 5 the 12345678 to the IDs of the actual channels and catagories in your Discord server. To get the ID of a channel or catagory, you should enable developer options in your Discord settings.

{{/* Change values here */}}

{{$Ticket_Catagory:= 123456789012345678 }} {{/*Catagory in which tickets created are in. USE THE SAME AS THE ONE IN TICKET SYSTEM*/}}
{{$Making_Ticket_Channel:= 123456789012345678 }}
{{$Making_Ticket_Message:= 123456789012345678 }}
{{$Making_Ticket_Emoji:= "🎫"}}
{{$Solving_Ticket_Emoji:="📌"}}
{{$ao_Emoji:="🛡️"}}

{{/* Solving the ticket Embed */}}
    {{$st1 := print "Now the mod " .User.Mention " is solving this ticket!"}}
    {{$st2 := print "Looks like the mod " .User.Mention " could not solve your problem.\nDon't worry! Another staff member is coming to help you ASAP!"}}    
{{/* Admin Only Embed */}}
    {{$ao1 := cembed "description" (print $ao_Emoji " This ticket is now in Admin Only mode") "color" 1752220}}
    {{$ao2 := cembed "description" "This ticket is no longer in Admin Only mode" "color" 1752220}}

{{/* Code */}}
{{$IS_Admin:=false}}
{{if in (slice (exec "viewperms") (add 25 (len .User.Username))) `Administrator`}}
    {{$IS_Admin =true}}
{{end}}

{{$IS_Mod:=false}}
{{if in (slice (exec "viewperms") (add 25 (len .User.Username))) `ManageMessages`}}
    {{$IS_Mod =true}}
{{end}}

{{/*Open Ticket*/}}
{{if eq .Channel.ID $Making_Ticket_Channel}}
    {{if .ReactionAdded}}
        {{if eq .Reaction.Emoji.Name $Making_Ticket_Emoji}}
            {{exec "ticket open ticket"}}
            {{deleteMessageReaction nil $Making_Ticket_Message .User.ID $Making_Ticket_Emoji}}
            {{deleteResponse 7}}
        {{end}}
    {{end}}
{{end}}

{{/* In ticket reactions */}}
{{if eq .Channel.ParentID $Ticket_Catagory}}

{{/* Close Ticket */}}
{{if .ReactionAdded}}
    {{if eq .Reaction.Emoji.Name "🔒"}}
        {{deleteMessageReaction nil .ReactionMessage.ID .User.ID "🔒"}}
        {{addReactions "❎" "✅"}}
    {{end}}

    {{if eq .Reaction.Emoji.Name "✅"}}
        {{exec "ticket close"}}
    {{end}}

    {{if eq .Reaction.Emoji.Name "❎"}}
        {{deleteMessageReaction nil .ReactionMessage.ID .User.ID "✅" "❎"}}
        {{deleteMessageReaction nil .ReactionMessage.ID 204255221017214977 "✅" "❎"}}
    {{end}}
{{end}}

{{/* Admin Only Ticket */}}
{{if eq .Reaction.Emoji.Name $ao_Emoji}}  
    {{if $IS_Admin}}
        {{$s := exec "ticket ao"}}
        {{if .ReactionAdded}}
            {{sendMessage nil $ao1}}
        {{else}}
            {{sendMessage nil $ao2}}
        {{end}}
    {{else}}
        {{deleteMessageReaction nil .ReactionMessage.ID .User.ID $ao_Emoji}}
    {{end}}
{{end}}

{{/* SOLVING TICKET */}}
{{if eq .Reaction.Emoji.Name $Solving_Ticket_Emoji}}
    {{if or ($IS_Mod) ($IS_Admin)}}
        {{if .ReactionAdded}}
            {{sendMessage nil (cembed "description" $st1 "color" 1752220)}}
        {{else}}
            {{sendMessage nil (cembed "description" $st2 "color" 1752220)}}
        {{end}}
    {{else}}
    {{deleteMessageReaction nil .ReactionMessage.ID .User.ID $Solving_Ticket_Emoji}}
    {{end}}
{{end}}
{{/* End For the Catagory ID */}}
{{end}}

{{/* This comment and everything under it can be delted */}}
{{addMessageReactions $Making_Ticket_Channel $Making_Ticket_Message $Making_Ticket_Emoji}}

Next, go to “Ticket system” under tools & utilities, then paste this code.

{{$content := print "Welcome " .User.Mention ", a staff member will be here shortly."}}
{{$descr := print "Thank you " .User.Mention " for reaching to our Staff Team! While you wait, please explain your issue so that we can help you.\n\nAn available mod will use the 📌 icon to assign the ticket to them self.\n\nClick on 🔒 to close the ticket."}}
{{$embed := cembed "color" 15218176 "description" $descr}}
{{$id := sendMessageNoEscapeRetID nil (complexMessage "content" $content "embed" $embed)}}
{{addMessageReactions nil $id "🔒" "📌" "🛡️"}}

React with anything to any message. The bot should add the emoji reactions. And you should be done.

If you have questions, don’t feel free to ask me. I wrote this years ago and have no idea how this works.